Managers and team leader who can manage conflict effectively will make a more positive influence on their employees and provide an example for problem solving. Workplace conflict is a natural occurrence and is going to happen anywhere people intereact and share ideas. Therefore, having a the sill of conflict resolution is an important business strategy. Leaders wh have the ability to not only manage conflict, but to teach individuals and teams to do the same will help move projects forward and keep the work environment feeling like a safe place for all.
Conflict management tips from consultants who have shared their expertise on this blog:
- Anger at Work
- Listening: The Cure for Ongoing Conflict
- Managing conflicts that are value driven
- Conflict, everybody has it! Can it be productive
Yes conflict can be uncomfortable, but hiding from it instead of confrontig the underlying issues will greatly interfere with current and future work that require interfacing with others. The natural human instinct during conflict is flight or fight. Instead of avoiding conflict, it should be seen as an opportunity to look at an issue from all sides to determine the best approach, find common ground, get commitment to the best solution, and develop a process that will best for everyone involved. Conflict resoultion requires effective training to overcome typical instincts and deal with conflict before it can get out-of-hand. Skill development required for good conflict management training include: effective listening, interpersonal communication, negotiation, and collaboration.
For more advie on conflict resolution, check out these longer articles:
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