Crucial Conversations Book |
communicators and keep the conversation moving towards agreement rather than argument or silence. So how do people learn that from the book? On pages 64-67, the book presents a Style Under Stress Test that the reader can take to determine where they score on the keys to holding crucial conversations (or take the assessment online at http://www.vitalsmarts.com/styleunderstress/). After taking the assessment, data is compiled so readers can concentrate on chapters where they need help. For example, I scored highest on “make it safe” (chapter 5) for allowing others to express their thoughts and concerns. However, I scored lowest on “move to action” (chapter 9) for going from a conflict situations to decision-making. Until, I read the chapter I did not know that even though I’m ok with getting people to the 3W’s of action items (after all I am a skilled meeting facilitator) but try too hard for consensus decisions (I guess that comes from years as a team leader) when one of the other deciding methods might work as well if not better.
2. Clarify what you do not want
3. Present your brain with a more complex problem
· Why – people are becoming angry or holding back
2. Decide which mutual condition of safety is at risk: purpose or respect
3. Apologize when appropriate
4. Contrast what you mean/don’t mean or intend/don’t intend to fix misunderstandings
5. Create a mutual purpose using CRIB (commit, recognize, invent, brainstorm)
2. Tell your story
3. Ask for other’s paths
4. Talk tentatively
5. Encourage testing
· Sharing: agree, build, compare
4 comments:
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Regards, AshishCrucial Conversation Training
Thanks for sharing this useful info. Keep updating same way.
Regards, Ashish Crucial Conversations Training
Crucial Conversations Training is a program that works across a wide spectrum of road blocks to a company's success.Regards,PriyankaCrucial Conversations
Top rated leaders or employees choose neither fight nor flight; instead they have the skills to step up to controversial issues and attempt improving performances. I like the content of this article very much.Regards Crucial conversations Training
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