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| Mastery Civility book |
Recent rude demonstrations from the vocal minority trying to
instill political unrest and doubt had me wondering how this could impact
businesses. I was looking for ways other
than inconsiderate protests that block airports and streets, which kept people
from getting to work or going home. To satisfy my curiosity, I did an internet
search and found that there have been many experts showing a concern over how incivility
affects business in the last decade. Below
are a few of the best results I found.
There were many going beyond the past 10 years as this has been quickly progressing
since the 1990’s.
In 2012, an international survey of rudeness by country was
conducted by the travel site Skyscanner. Results were published by magazines Forbes,
citing cultural differences, and Time
blaming language barriers. (USA = #7) A different
survey was conducted by international cell phone distributor, Mobal,
of both friendly and rude countries (USA = #4) to visit.
A lot of book titles also showed up for personal and
professional use on Amazon. The following books were
published by business experts for company managers and human resources:
- Mastering
Civility: A Manifesto for the Workplace (2016) by Christine Porath on Amazon #ad
- The
Cost of Bad Behavior (2009) by Christine
Pearson and Christine Porath
And there were various articles based on the oldest book
above.
- The Price of
Incivility was written by the authors and it appeared in Harvard Business Review (2013) with
various statistics worthy of noting.
- A summary article Bad
Behavior Costs Businesses Billions states repercussions and
warnings.
- An informative white paper The Cost of Bad Behavior in the Workplace
shows statistics and dollars.
What should be done to turn things around? A few suggestions can be found in Entrepreneur article Good Manners Are a Career
and Business Necessity and sales blog post Increasing Sales Effectiveness via Etiquette: Five Simple Principles.
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