I have done a few
popular posts related to quality improvement.
The most popular being PDSA
or PDCA Model – It is all Quality Improvement which references the American Society for Quality (ASQ)
website in a few links. Every so often I
peruse their site to see what is new. I
really give them kudos for putting more free quality tools
on their site to help the many people working in quality roles now. Check the site out as they provide many
templates in Excel and Word to help quickly create specific types of
charts. They also give an explanation of
which charts to use for quality planning and measuring, which is very
important. Why? Just because a graph
looks cool, does not mean it is the best tool to get a message across. Use the right tools to get better results!
When reviewing the ASQ tools list, be aware that: using a Pareto
Chart does not necessarily reflect the Pareto
Principle, the SMART Matrix
uses similar terms as SMART
Goals yet is not the same thing, and Process
Analysis is a deeper look at work steps than in standard Process
Mapping.
The tools they list that I have used most with quality
improvement teams include: Brainstorming, Fishbone, Force Field Analysis, Decision
Matrix, Affinity
Diagram,
and Histogram. For project teams, Gantt Charts are also used. The only other tools I have used a lot with
teams, which I did not see on the ASQ list, are Domain Analysis and a T-Chart for Pro/Con and similar
comparisons. For ideas on T-chart
basics, see article BB
Chart: A Method for Targeting Benefits and Barriers in Business Opportunities.
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