Customer service, is it a serious subject?

Customer service is a serious subject.  However, we can sometimes have a little fun with how we introduce the subject.  Below is 1 of 4 skits from a customer service presentation I did some time back.  2 of the 4 skits were serious and the other 2 were a little funny. This is one is about 2 minutes long and is the funniest one featuring Charlene the receptionist, an exaggerated personality who loves her customers and goes the extra mile to satisfy them. If you like this one, you can also check out Bobby Ot, the customer service representative on YouTube.

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