|Managers, Can You |
Hear Me Now? book
1. They fail to build trust and integrity.
How to build it:
- Say what you mean and mean what you say
- Seek input and feedback from your team
- Treat customers and employees with dignity
- Be dependable and meet your commitments
- Create clear focus and objectives
- Create a climate of open communication
2. They have the wrong focus.
- Growing revenue
- Getting new customers
- Keeping existing customers
- Eliminating costs
3. They do not model or build accountability.
How to be accountable:
- Take action
- Make decisions
- Be proactive
- Own issues and problems
- Demonstrate your commitment
- Rise above the circumstance
- Take necessary steps to get results
4. They fail to consistently reinforce what is important.
- Your message of what is important
- Goals and objectives for organization
5. They over rely on consensus.
How to make decisions:
- Empower employees to make decisions about their work
- Consider others opinions but make your own decisions when time allows
- Decide yourself when quick action is necessary
- If you make a bad decision: admit it, fix it, and move on
6. They focus on being popular.
- Building trust and respect among co-workers
- Delivering concentrated results
- Holding concise “to-the-point” meetings
- Putting people in the right job
7. They get caught up in their self-importance.
- Drive results by meeting company goals
- Recognize contributions of your team
- Stay focused on what is best for the organization
8. They put their heads in the sand.
- Stressing open and honest communication at all levels
- Encouraging employees to bring up problems and issues
- Sharing accountability for results
- Learning to better manage your time
9. They fix problems - not causes.
How to fix it:
- Prevent reworking same issue
- Assign appropriate resources to solving the problem
- Take the time to discover root cause(s)
- Do not point fingers - work together
“The ultimate goal of a successful manager is to have this total commitment spread throughout the entire organization at all levels so that a results-focused culture is created.” - Denny F. Strigl